All shipments whether domestic or international are shipped within 1-2 business days. If for any reason we are on vacation, all customers will be notified of any delays in shipment of orders.

All shipping costs domestic/international are calculated based on your location. If you chose to ship via UPS or FedEx, we would be glad to offer a shipping quote via email.

Domestic Shipping:
All packages shipped domestically are sent via USPS Priority Mail and are insured. Packages sent this way come with tracking.

International Shipping:
We are happy to offer 3 methods of shipping for international packages. First class will only apply to packages valued at $400 or less, and 4 pounds or less including packaging.

USPS First Class Mail International:
Most cost efficient way to ship smaller packages. This method IS NOT covered by insurance. Buyer holds ALL liability for any package/packages when they are lost, damaged, or stolen.

USPS Priority Mail International:
Very reliable way to ship packages internationally. Includes insurance for value of contents up to maximum value allowed in buyer’s specific country.

USPS Express Mail International:
Fastest, safest, and most reliable way to ship internationally with USPS. Includes insurance for value of contents up to maximum value allowed in buyer’s specific country.

IMPORTANT NOTE TO ALL INTERNATIONAL CUSTOMERS:
Many countries have different rules for importing goods. Any and all tariffs, duties, brokerage fees, and taxes that incur from import of a Shipment from Alan’s Quality Minerals LLC is the sole responsibility of the buyer. Alan’s Quality Minerals cannot provide estimates for these possible costs. All customers are suggested to contact their local customs office for further information regarding these possible fees and regulations. All buyers will be responsible for these fees accessed on the full value of the package.

PURCHASE NOTICE:
Shipping Calculator on the “cart” page is an estimate and not the final shipping cost. It is for the customer to view how much shipping might be.
On the “checkout” page an accurate zip code must be put into place in order for the shipment to reach you. Any incorrect zip codes will be subject of a charge to reimburse Alan’s Quality Minerals.

If shipping is not selected by the buyer, the cheapest selection will be the default and charged on the PayPal page.

Shipping is the responsibly of the buyer and will be seen on all purchases.

At Alan’s Quality Minerals LLC we strive for customer happiness. In any event in which a customer is not happy with their purchase/purchases we are happy to provide a full refund (less all shipping fees). You may return any item within 14 days of receiving it.

Any package/packages being returned can be shipped via USPS, UPS, FedEx, DHL fully insured. We strongly encourage buyers to use original packaging, unless previously damaged in shipment.

All specimens being returned must include the original label/labels that were shipped with the piece originally. If the labels are not included, the refund can not be processed.

Specimens that are returned and arrived damaged that were not previously damaged will only be refunded for their current perceived value (perceived value is determined by Alan’s Quality Minerals LLC).

Insurance Claims:
In the unfortunate event of a package being lost, damaged, or stolen and it is insured we will process the claim with usps as quickly as possible. Once the claim is paid, the buyer will receive the funds refunded in the same manner in which they paid.

If the specimen is damaged, please provide pictures and send them to aqminerals@yahoo.com. In the event a damaged item is only partially refunded the buyer has the option to keep the specimen and partial refund, or return the specimen to the address listed on the contact page and receive a full refund less all shipping fees. Any packages that don’t arrive to the address listed below for any reason will not be refunded. All returns can be sent to

Alan’s Quality Minerals LLC
PO BOX 1432
Mt. Laurel, NJ 08054

In the event the buyer would rather have a merchandise credit for future purchases we would be glad to provide the buyer a credit for the full purchase price of the item (less return shipping).

Paypal:
Once an item is purchased you will be provided with a direct and secure link to paypal page were you can log into your account and make the payment.

Personal Check/Money Order:
We are happy to accept personal checks and Money Orders. Once we receive a check/Money Order, it must clear our account before we can process the order for shipment. All checks and money orders can be sent to our contact address here.

This privacy policy discloses the privacy practices for alansqualityminerals.com. The policy applies solely to information collected by this web site.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled it won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third-party Disclosure:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party Links:
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act:
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email

• Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

alansqualityminerals.com
PO BOX 1432
Mt. Laurel, NJ 08054 USA
aqminerals@yahoo.com